Started reading Oracle Enterprise Manager Grid Control 11g R1 – Business Service Management

I just started reading “Oracle Enterprise Manager Grid Control 11g R1 – Business Service Management” by Ashwin Kumar Karkala and Govinda Raj Sambamurthy

Being involved in several projects to implement Oracle Enterprise Manager Grid Control (OEM GC), I am a great supporter of the Service Management Pack.

Traditionally Database Administrators have been focusing on the monitoring of infrastructural components like: the Oracle Databases, Listener and more recently Grid Infrastructure and Fusion Middleware.

However, same as the two writers of the book I believe that we should start getting aware of the fact that the only concern of the business (the end user, our customers) is: the number of transactions the end user have been able to process at the end of the day.

This, forcing us to make agreements with our end users about their expectations concerning the services our IT departments are providing.

I will post my review as soon as possible, stay tuned 😉

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One thought on “Started reading Oracle Enterprise Manager Grid Control 11g R1 – Business Service Management

  1. “I believe that we should start getting aware of the fact that the only concern of the business (the end user, our customers) is: the number of transactions the end user have been able to process at the end of the day.”
    Ever looked at Oracle Real User Experience Insight (RUEI)? The Service Level Management Pack has vanished and a limited license is now included in other features, the full license is part of RUEI now.
    Maybe a topic for a next post?

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